Return Policy

Return Policy & Complaints Procedure – Yara’s B.V.

At Yara’s, we strive to offer high-quality products and a pleasant shopping experience. However, there may be times when you are not satisfied with your order. On this page, you can find out what to do in that case.

1. Damage and Problems

Please check your order immediately upon receipt. Contact us within 48 hours Contact us at info@yaras.nl such as:

• your product arrived damaged;
• you received the wrong item;
• Your order is incomplete.

We kindly ask that you include clear photos of the damaged product and/or packaging with your report. This will allow us to process your report more quickly.

2. Returning Items

You have the right to cancel your order until Cancel within 14 days of receipt without giving a reason. After cancellation, you will have another 14 days to return the product. You will then receive a refund for the full order amount, including any shipping costs, provided the product is returned unused and in its original condition and packaging.

Return Address
Yara’s
211 Korvelplein
5025 JX Tilburg – Netherlands

Return Policy

• The product is in its original condition and packaging;
• Any accessories or gifts included with the order must be returned along with the item;
• Please include the return form or your order number with the shipment.

You are responsible for the cost of return shipping, unless the issue is due to an error or damage caused by Yara.

3. Exceptions

The following articles may not returned become:

• oil products whose seals have been broken;
• products that are custom-made or tailored to individual preferences (such as personalized jewelry or memorial stones);
• items that cannot be returned for hygiene reasons;
• precious stones or minerals whose value is highly dependent on market fluctuations.

4. Exchanges and Refunds

Would you like to exchange an item? Please contact us first at info@yaras.nl. Please include your order number and specify which product you would like to receive. Exchanges are only possible if the desired product is in stock.

As soon as we have received and inspected your return shipment, the amount will be refunded within 5 business days refunded to your account.

5. Complaints Procedure

Not satisfied or have a complaint? We're sorry to hear that. You can direct your complaint to info@yaras.nl Attn:. complaint handling. We aim to resolve your complaint within 2 business days to provide a substantive response.

Are you dissatisfied with how your complaint was handled? If so, you can also file it through the European Commission’s ODR platform: ec.europa.eu/odr

6. Contact Information

Yara’s
211 Korvelplein
5025 JX Tilburg – Netherlands
Email: info@yaras.nl
Phone: 013 – 889 35 07
Chamber of Commerce number: 98578545

See also our Shipping and Payment Information and our Terms and Conditions.